Platform available on Google Play Store and App Store (iOS)
Applicable in Colombian territory · Version 1.0
Effective Date: May 6, 2026 — Version 1.0
1. Operator Identification
The 4U App platform is operated by Lukas Esteban Aristizabal, a natural person identified in Colombia via RUT, acting as Platform Operator.
Support email: soporte@4u.social
Email for personal data requests (Habeas Data): datos@4u.social
Address: [PHYSICAL ADDRESS OR CITY]
Country: Colombia
Informational note: This document governs the use of the 4U App platform, accessible via website, application on Google Play Store and App Store (iOS). Any person who accesses or uses the platform fully accepts these Terms and the Privacy Policy.
2. Acceptance of Terms
Accessing and using the platform implies express, voluntary, and informed acceptance of these Terms and Conditions and the Privacy Policy, which are mandatory and binding. Anyone who does not accept them must refrain from using the platform.
By creating a user account or making any transaction through 4U App, the user declares having read and accepted all of these provisions.
3. Legal Nature and Service Description
4U App is an intermediary technology platform that connects Consumers with Agents for the management of product and service orders. The Operator does not sell, produce, distribute, or directly commercialize any product exhibited on the platform.
The main contractual relationship is established directly between the Consumer and the Agent, through a remunerated mandate contract concluded by electronic means, in accordance with Law 527 of 1999.
Applicable Colombian legislation includes, among others: Law 527 of 1999 (electronic commerce), Law 1480 of 2011 (Consumer Statute), Law 1581 of 2012 (personal data protection), and Decree 1377 of 2013.
4. Definitions
Consumer: Adult natural person who, as an end recipient, uses the platform to request order management through mandate, including Insiders (consumers with a membership).
Agent: Natural person who manages the order requested by the Consumer through the platform.
Operator: Party responsible for the operational and functional management of the platform (4U App).
Platform: Website and mobile application managed by the Operator.
Remunerated mandate: Contract by which the Consumer instructs the Agent to manage an order in exchange for remuneration, with the Agent acting on behalf of and at the risk of the Consumer.
Payment gateway: Technology service that enables electronic payments (e.g., PAYU, Stripe).
Personal data: Any information that allows identification or makes a natural person identifiable.
Cookies: Text strings stored to consult user activity and preferences.
5. Legal Capacity and Users
Use of the platform is reserved exclusively for natural persons over 18 years of age with full legal capacity to enter into contracts in accordance with the Colombian Civil Code.
Minors may not register or use the platform. Any actions they take will be the responsibility of their parents, guardians, or legal representatives. Anyone who registers an account expressly declares they are of legal age.
Anyone registering an account on behalf of a company must have sufficient authority to legally bind it.
Note for Google Play and App Store: 4U App is not directed at persons under 18 years of age. If a minor's registration is detected, the account will be immediately suspended.
6. User Account
To use the platform, it is necessary to create a personal account by providing: full name, date of birth, phone number, delivery address, email address, and identity document. 4U App reserves the right to request copies of documents necessary for identity validation.
Account use is personal and non-transferable. The Consumer may not transfer their access credentials to third parties. Non-compliance will result in suspension or permanent blocking of the account.
In the event of forgotten or compromised credentials, the Consumer must use the "Forgot your password?" option or write to soporte@4u.social.
The Operator will not request debit or credit card data outside of the enabled electronic payment process.
By creating an account, the Consumer expressly accepts the Operator's use of cookies.
7. Identity Verification and Documents
To prevent fraud and ensure security, 4U App may request additional identity verification in specific cases. This may include uploading a photograph of an identity document (national ID, foreign ID, or passport).
Identity document images are stored on secure servers under encryption and standards equivalent to those required by Colombian law. Their purpose is exclusively identity verification and fraud prevention. They will be deleted within 12 months following account deactivation, unless there is a legal obligation to retain them.
The Consumer may request the deletion of these images at any time by writing to datos@4u.social.
This processing complies with Law 1581 of 2012 and Decree 1377 of 2013. Images will not be shared with third parties except as legally required or for the verification process with identity service providers contracted under equivalent confidentiality standards.
8. Service Description and Order Process
The Operator displays consumer products or services on the platform (cosmetics, fashion, food, beverages, personal hygiene, electronic gadgets, among others) as a reference so the Consumer can request their management from the Agent.
The order process consists of the following steps:
The mandate contract is perfected when the Agent delivers the product(s) or renders the service(s) to the Consumer in the specified conditions.
9. Prices and Additional Charges
Prices displayed on the platform may differ from prices in physical stores. 4U App reserves the right to increase prices by up to fifteen percent (15%) compared to the price at the partner's physical point of sale, as consideration for the use of the technology platform, logistics, and delivery service.
By confirming the order, the Consumer expressly acknowledges and accepts this condition, with no possibility of claiming against 4U App for additional charges applied.
This additional charge will always be clearly disclosed to the Consumer before order confirmation, in accordance with Article 23 of Law 1480 of 2011 (duty of disclosure).
10. Payment Methods
The Consumer may pay the Agent using the methods available at the time of purchase, which may include:
Payment gateways may charge an additional percentage for their services, which will be disclosed before confirming payment. 4U App does not store debit or credit card data; processing is carried out directly by the payment gateway.
In the case of cash payment without exact change, the remaining amount may be credited as a balance in the user's account, according to the current operating model.
11. Cancellations and Refunds
The Consumer may cancel the order only before the Agent has begun managing it. Once in process or delivery, cancellations will not be accepted.
In the event of a valid cancellation or unavailable product, the refund will be made via the same payment method used within up to ten (10) business days, or by crediting the balance to the user's account (platform wallet), as applicable.
12. Restricted-Use Products
Products such as tobacco, alcoholic beverages, or other items subject to restrictions under Colombian law may only be requested by Consumers over 18 years of age, who must expressly confirm this when selecting such products.
The Agent will not deliver these products if there are reasonable doubts about the Consumer's legal age, or if the Consumer cannot present the required identification at the time of delivery. In that case, the Consumer must follow the established refund procedure.
When restricted products are ordered alongside regular products, the consequences of non-compliance will apply exclusively to the restricted products.
13. Warranties, Claims, and Right of Withdrawal
Since the purchase relationship is established directly between the Agent and the merchants (on behalf of the Consumer), warranty claims for products must be submitted to the Agent, who is responsible for managing the order.
Right of withdrawal: In accordance with Article 47 of Law 1480 of 2011, the right of withdrawal does not apply to perishable or immediately consumable products, nor to services rendered by Agents. For non-perishable products (e.g., clothing, gadgets, unopened cosmetics), the Consumer may exercise the right of withdrawal within five (5) business days following delivery, provided the product has not been used and retains its original packaging.
To exercise withdrawal, the Consumer must notify the Agent through the platform chat or by writing to soporte@4u.social.
14. Operator Liability
4U App acts exclusively as an intermediary technology platform. The Operator is not a seller, producer, distributor, or guarantor of the products displayed.
The Operator shall not be liable for: (i) the quality, suitability, or availability of products managed by Agents; (ii) direct or indirect damages arising from the use or inability to use the platform due to causes beyond its control; (iii) failures in third-party payment gateways.
The Operator shall be responsible for: (i) the correct functioning of the technology platform; (ii) the accuracy of information published about products based on information provided by partners; (iii) the protection of personal data in accordance with the law.
15. Platform Availability
The platform is available 24 hours a day for browsing. The availability for transactions also depends on the availability of Agents in each area.
The Operator will make its best efforts to keep the platform running, but does not guarantee uninterrupted availability or continuity of service. The Operator may perform scheduled maintenance, notifying users with reasonable advance notice.
16. Consumer Obligations
17. Operator Obligations
1. Return Window Consumers may request a return within five (5) business days following delivery, provided the product has not been used and retains its original packaging.
2. Non-Eligible Products The following products are not eligible for return: perishable or immediately consumable products, personal care and hygiene items (including opened cosmetics, underwear and similar), supplements, products that cannot be returned once opened, and any product whose nature prevents its return.
3. Wrong Product Ordered by Consumer If the Consumer ordered the wrong product, they must return it at their own shipping cost. 4U will process the exchange once the product is received in its original condition.
4. Wrong Product Sent by Seller If the Seller sends the wrong product, the Seller must arrange the return pickup and send the correct product at no cost to the Consumer. The Seller has two (2) business days to approve the return and resolve the issue.
5. Damaged Product If a product arrives damaged due to shipping, the Consumer must report it immediately via the support chat. 4U will notify the Seller, who is responsible for filing the claim with the carrier and resolving the situation within five (5) business days — either by resending the product or issuing a refund.
6. Already Dispatched Orders If the order has already been dispatched, refunds will be processed for the order amount only, excluding shipping costs.
7. Seller Penalties Sellers who fail to dispatch within the committed timeframe will have their account paused for seven (7) business days on the first offense, and permanently deleted on the second offense. Sellers who cancel a confirmed order will have their account paused for seven (7) business days and their reputation score reduced.
8. Insider Membership Cancellation The Insider membership can be cancelled at any time by writing to soporte@4u.social. No refund will be issued for the current billing period.
9. How to Request a Return Contact us via the in-app support chat or by email at soporte@4u.social. Refunds will be processed via the same payment method within up to ten (10) business days.
18. Intellectual Property
All content on the platform (images, texts, trademarks, logos, designs, source code) is the property of the Operator or is authorized by its rights holders. The Consumer does not acquire any intellectual property rights through use of the platform.
Reproduction, distribution, or modification of any element of the platform without express written authorization from the Operator is prohibited.
19. Modifications to the Terms
The Operator may modify these Terms and Conditions at any time. Updated versions will be published on the platform and notified to users via email or in-app notification with at least five (5) days' notice before coming into effect.
Continued use of the platform after notification implies acceptance of the new terms.
20. Account Suspension and Termination
The Operator may unilaterally suspend or cancel user accounts in cases of violations of these Terms, provision of false information, fraudulent conduct, or activities contrary to the law, without prejudice to corresponding legal actions.
The Consumer may request the deletion of their account at any time by writing to soporte@4u.social. Account deletion does not affect pending obligations or data processing necessary to comply with legal obligations.
21. Electronic Commerce and Data Messages
In compliance with Law 527 of 1999, Colombian law recognizes the validity and evidentiary force of data messages. Mandate contracts concluded through the platform have full legal validity.
22. Applicable Law and Jurisdiction
These Terms are governed by Colombian law. For the resolution of any dispute, the parties submit to the jurisdiction of the competent courts and tribunals of Colombia, without prejudice to alternative dispute resolution mechanisms.
Consumers from other countries who use the platform to request products in Colombia will be subject to these provisions.